Shipping Policy
Last Updated: 02-06-2026
Who We Are
Luna Fashion House ("we," "us," or "our") operates the website https://www.lunafashionhouse.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping to United Kingdom and Australia:
Shipping Costs
-
Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within the United Kingdom and Australia.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
-
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
- Delivery Time UK : Once processed, orders are expected to arrive within 4 to 8 business days.
- Total Estimated Delivery Time: 4 to 9 business days, depending on your location within the United Kingdom.
- Delivery Time AU : Once processed, orders are expected to arrive within 7 to 11 business days.
- Total Estimated Delivery Time: 7 to 12 business days, depending on your location within the United Kingdom.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Process
- Courier Services UK: We use reliable carriers such as DHL, and FedEx for all shipments
- Courier Services AU: We use reliable carriers such as Australia Post, StarTrack for all shipments
-
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
-
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
-
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
-
Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
| Shipping Destination | Transit Time | Shipping Fee |
|---|---|---|
| United Kingdom |
4 to 9 business days
|
Free |
| Australia |
7 to 12 Business days
|
Free |
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us.
- Store Name: Luna Fashion House
- Company Name: TT Networks
- Company Registration Number (KVK): 94464324
- VAT Number: NL866787161B01
- Email: support@lunafashionhouse.co.uk
- Phone: +44 07343017680
- Address: Van Ruysdaellaan 103, 2264 TA Leidschendam, Netherlands
- Opening Hours: Monday to Friday from 9:00 AM to 5:00 PM